Order Cancellation

You can cancel an order any time before it has been shipped, directly from the "My Orders" section of your account. Once cancelled, if payment was made online, the refund is initiated to your original payment method and you will be notified by email once it is approved and processed.

Returns & Replacements

If a book arrives damaged, defective, or if you received the wrong item, you can raise a return/replacement request from "My Orders" within 24 hours of delivery. Please upload a clear photo of the book and select a reason. Requests without a photo, or raised after the 24-hour window, cannot be accepted.

Once your request is submitted, our team reviews it and gets back to you with the next steps (replacement or refund). Books marked Print On Demand are non-returnable except in the case of a genuine damage/defect covered by this policy.

Books must be returned unused, undamaged (beyond the reported issue) and in their original packaging along with any invoice/accessories that came with the order.

Refunds

Approved refunds for online payments are credited back to your original payment method. Cash on Delivery order refunds, where applicable, are processed via bank transfer after the returned item is received and verified. You can track the status of your refund from the "Returns" tab in your account.

What Qualifies For a Return or Replacement

We want every book to reach you in perfect condition, so we accept return/replacement requests for genuine issues with the order you received, including:

• The book arrived physically damaged (torn cover, crushed spine, water damage, missing/loose pages)
• You received a different title, edition or language than what you ordered
• The package was short. One or more items from your order were missing
• The book is a counterfeit or otherwise not as described on the product page

We do not accept returns for a simple change of mind, incorrect title selection by the customer, or minor cosmetic variation in cover print/finish between print runs, as these do not indicate a defect in the product you received.

How To Raise a Request

Raising a return, replacement or cancellation request takes only a minute:

• Sign in and open "My Account", then go to "My Orders"
• Find the order and click "Return" (for a delivered item) or "Cancel" (for an order not yet shipped)
• For a return, select the reason, add a short description of the issue, and upload a clear photo of the book showing the problem
• Submit the request. You'll be able to track its status from the new "Returns" tab in your account

Our team typically reviews return requests within 24-48 hours of submission and will keep you updated by email at each step: request received, approved, pickup scheduled, and resolved.

Why We Require a Photo

Because books are lightweight, easy to damage in transit, and just as easy to describe inaccurately after the fact, a photo is the fastest and fairest way for our quality team to confirm a reported issue without asking you to wait for a physical inspection first. It also helps us identify and fix recurring packaging or handling problems with specific couriers or warehouses. Requests submitted without a photo, or submitted more than 24 hours after delivery, unfortunately cannot be processed, so please raise your request as soon as you notice an issue.

Print-on-Demand Books

Titles marked "Print On Demand" on the product page are printed and bound specifically for your order rather than picked from existing warehouse stock. Because of this, they cannot be resold once printed, and are therefore non-returnable for reasons of personal preference or change of mind. The one exception is if the book you receive is genuinely damaged, defective, or is the wrong title/edition. In that case, the same 24-hour, photo-verified return process above applies in full, and we will replace or refund the order.

Replacement vs Refund

Where the same title is available in stock, we will usually offer a free replacement copy as the fastest resolution. The replacement is shipped as soon as your request is approved, and in most cases you do not need to wait for the damaged copy to be picked up first. If the title is out of stock, discontinued, or you simply prefer a refund, we will process a full refund instead. You can indicate your preference when raising the request, and our support team will confirm which option applies to your specific case.

Pickup & Return Shipping

For approved returns, we will arrange a reverse pickup from your delivery address wherever our courier partners offer that service in your area; you do not need to pay for return shipping in genuine damage/wrong-item cases. If reverse pickup is not available at your pincode, we will guide you through self-shipping the item back to our warehouse and reimburse reasonable, receipted courier charges along with your refund.