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Frequently Asked Questions
Answers to the questions we hear most about orders, delivery, returns and payments.
When will my order be delivered?
Most orders are delivered within 4-7 business days of dispatch. You can check live status any time under My Account > Track Order.
How do I cancel my order?
You can cancel any order that hasn't shipped yet from My Account > Orders, using the "Cancel Order" button. Once it's Out for Delivery or Completed, please contact support instead.
How do I return or replace an item?
Within 24 hours of delivery, open the order from My Account > Orders and use "Return / Replace" to report a damaged or wrong item, with a photo.
When will I get my refund?
Refunds for cancellations and approved returns are processed after pickup is confirmed. You'll see the status update in My Account > Orders as we process it.
What does "Processing" or "On Hold" mean?
Your order has been received and is being prepared for shipment. It hasn't left our warehouse yet, so it can still be cancelled.
Can I change my delivery address after ordering?
Please contact us as soon as possible. We can update the address only before the order ships.
I received a damaged or wrong book, what do I do?
Use "Return / Replace" on that order within 24 hours of delivery and upload a photo. Our team will review and get back to you.
How do I track my order?
Go to My Account > Track Order to see a live step-by-step status for every order.
What payment methods do you accept?
We accept Cash on Delivery and online payment (cards/UPI/wallets) via Razorpay at checkout.
I still need help
No problem. Write to us any time from our Contact page and our team will get back to you.
Didn't find your answer? Reach us at info@booksfactory.in.