Order Processing & Dispatch

Once your order is placed and payment is confirmed, our warehouse team verifies stock and packs your books with protective packaging to avoid damage in transit. We dispatch every order to our courier partner within 3 business days of it being placed. Orders placed on weekends or public holidays are processed on the next working day.

You will receive an email/SMS with your tracking number as soon as your order is dispatched, so you can follow it right up to your doorstep.

Delivery Timelines

Delivery timelines depend on your pincode and the courier serviceability in your area. As a general guide, once dispatched:

• Metro cities (Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune): 4-7 business days
• Other cities and towns: 5-10 business days
• Remote / low-serviceability pincodes: may take a few additional days

You can check whether we deliver to your pincode, and get an estimated delivery window, directly from any product page using the "Check Delivery" pincode tool.

Shipping Charges

We offer free shipping on all orders across India unless stated otherwise on the product or cart page at checkout. Any applicable shipping charge, if any, will always be shown transparently before you complete your payment. There are no hidden costs.

Packaging & Handling

Books are naturally vulnerable to bent corners, crushed spines and moisture damage, so we take packaging seriously. Every order is wrapped first in a protective inner layer and then boxed or poly-mailed depending on the size and number of items, with void space filled so the contents cannot shift around in transit. Fragile or valuable editions (coffee-table books, boxed sets, illustrated hardbacks) are given additional corner protection and, where needed, a rigid outer box rather than a mailer bag.

If your package arrives visibly crushed, torn open, or wet, please do not accept it from the delivery agent if you can avoid it, and photograph the package before opening it. This evidence makes any subsequent damage claim significantly faster to process.

Order Tracking

Once your order leaves our warehouse, you will receive a dispatch confirmation by email and/or SMS containing your Airway Bill (AWB) number and a tracking link for our courier partner's website. You can also track your order at any time by signing in and opening the order from the "My Orders" section of your account. The current status (Placed, Shipped, Out for Delivery, Delivered) is always visible there.

If tracking shows no movement for more than 2-3 business days, or shows "delivered" when you haven't received the package, please contact our support team immediately with your order number so we can raise it with the courier partner on your behalf.

Orders With Multiple Books

If your order contains books from different warehouses, print-on-demand titles alongside in-stock titles, or a very large quantity of items, we may ship the order in more than one package so that items reach you as quickly as possible rather than waiting for the slowest title to become available. In such cases, each shipment gets its own tracking number, and you will be notified separately as each part is dispatched. Your final invoice will always reflect the complete order regardless of how many packages it is split across.

Failed & Returned-to-Origin (RTO) Deliveries

Our courier partners typically attempt delivery up to three times. If you are not available to receive the package, please respond promptly to any call or SMS from the delivery agent to arrange a convenient re-delivery slot or a nearby pickup point, where available. If a package cannot be delivered after repeated attempts, an incorrect or incomplete address was provided, or delivery is refused at the doorstep, the order is returned to our warehouse ("RTO"). For Cash on Delivery orders returned as RTO, no charge is levied; for prepaid orders, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund to your original payment method, at your preference.

Address Changes & Serviceability

You can request an address change only before your order has been dispatched. Once a package is handed to the courier, the shipping label cannot be edited, so please contact support as soon as possible after placing the order if you notice an error. We recommend double-checking your pincode, house/flat number, landmark and phone number at checkout, since an incorrect phone number is one of the most common reasons a courier is unable to reach a customer for delivery.

While we ship to the vast majority of pincodes across India, courier serviceability at certain remote or restricted locations can change from time to time. If we're unable to service your pincode after you've placed an order, our support team will reach out to arrange an alternate delivery point or a full refund.

Delays Beyond Our Control

On rare occasions, deliveries may be delayed due to circumstances beyond our reasonable control: extreme weather, natural disasters, regional lockdowns or strikes, courier network disruptions, or public holidays clustering around festive seasons. While we cannot guarantee timelines during such events, we actively monitor affected shipments and will keep you informed of any significant delay to your order via email or SMS.

International Shipping

At this time, Bookfactory Private Limited ships only within India. We are working on expanding our shipping network, and this policy will be updated with international rates and timelines as and when that service becomes available.