E-governance and Citizen Engagement: New Directions in Public Administration

About the Book

This comprehensive textbook provides a conceptual and theoretical understanding of e-governance and how it addresses various emerging concerns of public administration in India. Situating the content within the ambit of new public management, liberalization, good governance and globalization, the book examines the concept of e-governance as a citizen-centric task of the government where technology works as a bridge between the state and the individual. It extensively probes into various dimensions of governance and innovative techniques adopted by states in modern times. It also attempts to address a host of issues and challenges of governance which were exacerbated due to the onslaught of the COVID-19 pandemic. The overarching argument of this textbook is that electronic governance has ensured good governance by adopting information and communication technologies coupled with sound managerial practices, making it more citizen-oriented and responsive. Key Features: - Offers a compact analysis of emerging themes such as e-learning, e-commerce, e-health, geographical information systems and cyber security - Provides a blend of normative and empirical case studies, and relevant examples - Includes robust pedagogical tools such as key themes, learning objectives, case studies, charts, model questions and web links